{"id":385,"date":"2023-06-26T06:57:48","date_gmt":"2023-06-26T06:57:48","guid":{"rendered":"https:\/\/vip.mbbe-finanz.com\/?page_id=385"},"modified":"2023-07-13T05:27:16","modified_gmt":"2023-07-13T05:27:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/vip.mbbe-finanz.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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FAQ<\/h1>\n

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All your questions answered in one place<\/span><\/p>\n

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Frequently Asked Questions<\/h3>\n

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Haven’t found what you are looking for?<\/p>\n

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How do I transfer funds?<\/h4>\n

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Our online system is simple and easy to use and will guide you through the process. However our Customer Support Team is happy to assist you further.<\/span><\/p>\n

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How long does the process take?<\/h4>\n

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Typically, funds will clear into the recipient bank account the following business day. We aim to get the funds there as soon as possible. If you make your transfer on a weekend, you will need to wait until the following business day for the funds to transfer. You are, however, able to lock in your FX rate at the time you use our service.<\/span><\/p>\n

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How do I verify my identity?<\/h4>\n

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Please visit https:\/\/kyc.vip-payments.com\/#1 or https:\/\/kyc.vip-payments.com\/business and follow the steps as instructed. Please note that you will be required to provide a photo of your ID document, a selfie photo, selfie video and Proof of Address document.<\/span><\/p>\n

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Can I track my money throughout the process?<\/h4>\n

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Of course. You can log in to your profile and see how the transaction is progressing.<\/span><\/p>\n

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What if the funds haven\u2019t arrived?<\/h4>\n

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Don\u2019t panic. Our customer service team is available and will work with you to solve the issue. Sometimes people may accidentally provide incorrect details for the recipient which can cause a slight delay in getting the money there. We track your funds at each step of the process allowing us to help you if there is an issue.<\/span><\/p>\n

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Do I need to provide any identification documents?<\/h4>\n

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Yes, the more information you can provide us on yourself, the better. All documents can be simply uploaded to our website and we can verify within a short time frame to allow you to transfer your funds.<\/p>\n

Additional information may be requested when VIP PAYMENTS consider it necessary.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.18.0″ _module_preset=”12a7789d-a197-48f2-899e-95d396ce94e1″ custom_margin=”||0px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

How is my money protected?<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.18.0″ _module_preset=”744f3dd6-6a97-41c3-be9e-a48aefb78fed” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]VIP holds its customers\u2019 funds in segregated accounts opened with VIP PAYMENTS\u2019 banking partners. This \u2018safeguarding\u2019 of customer funds protects your funds in the unlikely event that VIP becomes insolvent. If this was to happen, an insolvency practitioner would pay funds back to eligible customers from the segregated accounts after the deduction of their own administrative costs. You should also be aware that safeguarded customer funds are not covered by the Financial Services Compensation Scheme (FSCS). For more information on how you\u2019re protected should VIP PAYMENTS fails, see https:\/\/www.fca.org.uk\/consumers\/using-payment-service-providers.\u2019[\/et_pb_text][et_pb_text _builder_version=”4.18.0″ _module_preset=”12a7789d-a197-48f2-899e-95d396ce94e1″ custom_margin=”||0px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Can I contact VIP after office hours? <\/h4>\n

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Yes, for after office hours assistance please email us at info@vip-payments.com and a representative of VIP will get back to you as soon as possible.<\/span><\/p>\n

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What fees do VIP charge?<\/h4>\n

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Please visit pricing page<\/a><\/span><\/strong> to view all the pricing details<\/p>\n

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About us<\/a><\/p>\n

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Pricing<\/a><\/p>\n

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Careers<\/a><\/p>\n

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FAQ<\/a><\/p>\n

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Customer Support<\/a><\/p>\n

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Privacy Policy<\/a><\/p>\n

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Cookies Policy<\/a><\/p>\n

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Terms of Service<\/a><\/p>\n

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Complaints Process<\/a><\/p>\n

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Newsletter<\/h3>\n

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FAQAll your questions answered in one place Frequently Asked QuestionsHaven’t found what you are looking for?How do I transfer funds?Our online system is simple and easy to use and will guide you through the process. However our Customer Support Team is happy to assist you further.How long does the process take?Typically, funds will clear into […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/vip.mbbe-finanz.com\/index.php\/wp-json\/wp\/v2\/pages\/385"}],"collection":[{"href":"https:\/\/vip.mbbe-finanz.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vip.mbbe-finanz.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vip.mbbe-finanz.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vip.mbbe-finanz.com\/index.php\/wp-json\/wp\/v2\/comments?post=385"}],"version-history":[{"count":9,"href":"https:\/\/vip.mbbe-finanz.com\/index.php\/wp-json\/wp\/v2\/pages\/385\/revisions"}],"predecessor-version":[{"id":512,"href":"https:\/\/vip.mbbe-finanz.com\/index.php\/wp-json\/wp\/v2\/pages\/385\/revisions\/512"}],"wp:attachment":[{"href":"https:\/\/vip.mbbe-finanz.com\/index.php\/wp-json\/wp\/v2\/media?parent=385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}